Must I include a right of withdrawal in the terms?

Yes. Consumers have the right to withdraw within 14 days without giving a reason (for distance contracts). This must be clearly stated.

Can I change the terms without notifying customers?

No. You must notify customers of changes with adequate notice (typically 30 days). The customer has the right to disagree and terminate.

Can terms of service have retroactive effect?

No. New terms apply only to contracts concluded after they come into force. Changes to terms for existing customers are only possible with a notice period and notification to customers.

Must terms be available in the customer's language?

For consumers yes — terms must be accessible in a language the consumer can clearly understand. For EU customers, the contract must be concluded in the language of the business or the customer's language.

Compliance & Legal

Terms of Service for online businesses

For SaaS, e-shop, marketplace — terms that scale with you.

Start free Features

GDPR compliant · EU-hosted

E-shops without clear terms receive 34 % more complaints and disputes

A GDPR fine for incorrect terms can reach 4 % of annual turnover

Customers who have read the terms have a 60 % lower chargeback rate

Terms that are clear for the customer and safe for you. AI tailors them to service type, jurisdiction and business model.

Legal context

Consumer-facing terms must comply with national consumer protection law and the EU Consumer Rights Directive (2011/83/EU). B2B terms are governed by commercial law with fewer mandatory requirements.

EU Consumer Rights Directive 2011/83/EU; Distance Selling Act 102/2014; Consumer Protection Act 250/2007

Legal basis & glossary

When to use a Terms of Service

When launching a new online product or e-shop
After changing your business model or adding a new feature
Before entering a new market with different consumer laws
When introducing a subscription or auto-renewal

What you get

SaaS, e-shop, marketplace
Complaints and refunds
GDPR section
Jurisdiction

How it works

From idea to signature

SaaS, e-shop, marketplace

Complaints and refunds

GDPR section

FAQ

Frequently asked questions about Terms of Service

Yes. The Distance Selling Directive (and national transpositions) require sellers to inform consumers of sales conditions before concluding a contract.