Must I include a right of withdrawal in the terms?

Yes. Consumers have the right to withdraw within 14 days without giving a reason (for distance contracts). This must be clearly stated.

Can I change the terms without notifying customers?

No. You must notify customers of changes with adequate notice (typically 30 days). The customer has the right to disagree and terminate.

Can terms of service have retroactive effect?

No. New terms apply only to contracts concluded after they come into force. Changes to terms for existing customers are only possible with a notice period and notification to customers.

Must terms be available in the customer's language?

For consumers yes — terms must be accessible in a language the consumer can clearly understand. For EU customers, the contract must be concluded in the language of the business or the customer's language.

E-commerce stores Terms of Service

Terms of Service for E-commerce stores

An e-shop without terms of service is a legal offence — consumer protection law requires clear information on pricing, delivery, returns, and the right of withdrawal. Missing terms can lead to fines from the trade inspectorate and losses from unjustified refunds. zipzipdoc generates complete terms of service in 60 seconds in line with applicable consumer law.

Start free Document guide

GDPR compliant · EU-hosted

E-commerce stores

An e-commerce store must have up-to-date terms and conditions, returns policy and GDPR consents — otherwise it risks fines from regulators. zipzipdoc generates these documents in line with current law and enables bulk signing of supplier contracts.

Terms that are clear for the customer and safe for you. AI tailors them to service type, jurisdiction and business model.

When to use a Terms of Service

When launching a new online product or e-shop
After changing your business model or adding a new feature
Before entering a new market with different consumer laws
When introducing a subscription or auto-renewal

What you get

SaaS, e-shop, marketplace
Complaints and refunds
GDPR section
Jurisdiction

Benefits for E-commerce stores

Templates aligned with current legislation
Bulk supplier signing
Version-by-version audit

FAQ

Questions about Terms of Service

Yes. The Distance Selling Directive (and national transpositions) require sellers to inform consumers of sales conditions before concluding a contract.

How does zipzipdoc compare to alternatives?

See detailed comparisons with popular e-signature tools.

zipzipdoc vs DocuSign zipzipdoc vs Adobe Sign zipzipdoc vs Dropbox Sign zipzipdoc vs PandaDoc

Back to E-commerce stores · Guide: Terms of Service

Try Terms of Service for E-commerce stores

14 days free, no card.

Start free Pricing

No credit card · 14 days free · Cancel anytime