Must I include a right of withdrawal in the terms?

Yes. Consumers have the right to withdraw within 14 days without giving a reason (for distance contracts). This must be clearly stated.

Can I change the terms without notifying customers?

No. You must notify customers of changes with adequate notice (typically 30 days). The customer has the right to disagree and terminate.

Can terms of service have retroactive effect?

No. New terms apply only to contracts concluded after they come into force. Changes to terms for existing customers are only possible with a notice period and notification to customers.

Must terms be available in the customer's language?

For consumers yes — terms must be accessible in a language the consumer can clearly understand. For EU customers, the contract must be concluded in the language of the business or the customer's language.

SaaS founders Terms of Service

Terms of Service for SaaS founders

SaaS terms of service are the product's foundational legal document — defining access rights, liability limitations, update policy, and the subscription termination procedure. Without them you have no defence against product misuse or unjustified damage claims. zipzipdoc generates them in 60 seconds.

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SaaS founders

A SaaS founder needs a comprehensive stack of legal documents — from Terms of Service through Data Processing Agreement (DPA) to reseller and partnership contracts. zipzipdoc generates these documents for B2B SaaS from standardised templates.

Terms that are clear for the customer and safe for you. AI tailors them to service type, jurisdiction and business model.

When to use a Terms of Service

When launching a new online product or e-shop
After changing your business model or adding a new feature
Before entering a new market with different consumer laws
When introducing a subscription or auto-renewal

What you get

SaaS, e-shop, marketplace
Complaints and refunds
GDPR section
Jurisdiction

Benefits for SaaS founders

DPA via AI in 30 minutes
MSA and ToS for SaaS online
Reseller and partnership agreements

FAQ

Questions about Terms of Service

Yes. The Distance Selling Directive (and national transpositions) require sellers to inform consumers of sales conditions before concluding a contract.

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