Can the customer cancel the subscription at any time?

It depends on the contract. Consumer contracts have a 14-day withdrawal right. After that, cancellation depends on the contract terms.

Do I refund money when a subscription is cancelled?

For annual subscriptions, a pro-rata refund for unused months is common practice. The exact terms depend on the contract and business model.

Must I notify the customer before each renewal?

For consumers: if renewal is automatic and the customer may not be aware, advance notification is required (usually 7–30 days). For B2B it depends on the contract.

What is dunning in subscriptions?

Dunning is the process of automatically retrying a payment after a card or direct debit failure. A good subscription agreement defines the number of retries, timing and what happens upon definitive payment failure.

SaaS founders Subscription agreement

Subscription agreement for SaaS founders

A subscription agreement formalises pricing terms, billing cycle, automatic renewals, and the cancellation procedure. Without one the customer assumes they can leave at any time without a notice period. zipzipdoc generates it in 60 seconds — the customer accepts it electronically at registration.

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SaaS founders

A SaaS founder needs a comprehensive stack of legal documents — from Terms of Service through Data Processing Agreement (DPA) to reseller and partnership contracts. zipzipdoc generates these documents for B2B SaaS from standardised templates.

Subscription agreement

A subscription agreement for SaaS, media, communities or physical products. AI defines the billing cycle, auto-renewal, free trial period and cancellation terms.

When to use a Subscription agreement

When launching a SaaS product with a monthly or annual subscription
For media or educational content on subscription
When you need to formalise recurring payments with clients
For physical subscription boxes or regular deliveries

What you get

Auto-renewal and cancellation
Free trial period
Payment terms
Refund policy

Benefits for SaaS founders

DPA via AI in 30 minutes
MSA and ToS for SaaS online
Reseller and partnership agreements

FAQ

Questions about Subscription agreement

Yes. The Distance Selling Directive requires the customer to be clearly informed about auto-renewal before concluding the contract and before each renewal payment.

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