Glossary
Service Agreement
A service agreement is a commercial contract by which the service provider undertakes to perform agreed activities for the client (e.g. IT support, marketing, consulting) in exchange for remuneration.
Full Definition
A service agreement (SLA) is the most common contract type for B2B service relationships. It typically defines the scope and quality of services (SLA metrics), price and billing terms, duration, notice periods and liability for damages. An electronic signature via zipzipdoc is fully sufficient — the AI in zipzipdoc can generate a service agreement based on a description of the collaboration.
Related terms
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